Shipping & Returns

Shipping

Italy

All national shipments are entrusted to the standard GLS/SDA/UPS courier service.

Shipping is free for amounts equivalent to or greater than €200.

For islands or remote areas, the rates will be determined and, if necessary, the difference relating to the cost of the transport service or specific taxes will be charged.

Europe

All European shipments are entrusted to the economy service of FedEx/UPS/DPD/EuroExpress couriers.

Shipping is free for amounts equivalent to or greater than €500.

For multiple orders exceeding 4 units, the rates will be determined and communicated via email before the order is processed.

Outside Europe

All extra-European shipments are entrusted to the FedEx/UPS/DPD/EuroExpress/Mail Boxes Etc courier service.

Returns (Legislative Decree 206/2005)

The customer who is not satisfied with his purchase can request a return for a size change or a refund within 14 days from the date of receipt of the order by sending an email to process@maison-group.com.

It is possible to exchange only for a different size of the same item, if available. It is not possible to return releases.

Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed using the same payment method chosen by the customer.

Once the return request has been made, the customer will receive the relevant instructions for making the return via email. Unauthorized shipments will be refused.

The customer has 10 days from authorization to return the purchase.

The costs for return shipping will be borne by the customer except for specific promotions valid at the time of purchase of the product.